Taipei, Taiwan. – Mar 2026 – At the 2026 Taipei Cycle Show, Hyena, a Taiwanese e-bike system provider, introduced an AI Agent integrated with its Dealer Portal, designed to support dealers with diagnostics, service workflows and technical queries through a conversational interface.
The system connects directly with dealer accounts and Hyena’s cloud-based service database, allowing technicians to retrieve service history, check bike status and receive step-by-step repair guidance in real time. It can also guide users through parts identification and initiate order or claim processes within the existing workflow.
Mobile Access and Real-World Use
A Lite version of the system was available at the show through a GPT-based interface on mobile devices. This allows dealers to interact with the system while working, using natural language instead of navigating through traditional software menus.
In practice, dealers can ask questions such as which bikes were serviced recently, check maintenance history by frame number, or receive guidance on repairs and component replacement. The system responds by pulling relevant records and providing step-by-step instructions based on existing service data.
Simplifying Access to Existing Systems
According to Maggie Chang, PM of the project, the goal is to simplify access to existing tools rather than introduce a new system. “We are not trying to build another platform for dealers to learn,” she said. “The idea is to make the system easier to use, so they can get what they need while they are working on the bike.”
Addressing Increasing Service Complexity
As e-bike systems become more complex, after-sales service is increasingly moving beyond mechanical work. Dealers are now expected to handle issues related to electronics, software and system integration, which can be difficult to diagnose without structured support.
Hyena has been developing its Dealer Portal as a central platform that consolidates diagnostics, firmware management, service documentation and maintenance records. The AI Agent builds on this foundation by making these resources accessible through a more direct and intuitive interface.
Testing and Future Direction
The system is currently being tested with a selected group of dealers, with ongoing feedback used to improve accuracy and usability. According to Hyena, the AI Agent is already capable of supporting a large portion of common after-sales scenarios.
Rather than relying on direct technical support, the approach aims to enable dealers to resolve issues more independently, while maintaining consistency through shared data and standardised workflows.
Hyena indicates that the long-term direction is to position the AI Agent as a continuously available support layer within the service process, providing on-demand access to system knowledge at the point of service.
