Innovation

Hyena Launches New Dealer Portal to Streamline E-Bike Services A Smarter Service Platform Now Empowering Bike Shops Worldwide 17 March, 2025 Taipei, Taiwan. – Mar 2025 – Hyena, Taiwan’s leading e-bike drive system provider, introduced its new Dealer Portal in December 2024—a unified platform designed to enhance aftermarket services and diagnostics for e-bikes equipped with Hyena Drive Systems. Since its launch, the portal has supported over 10,000 dealers worldwide, delivering an industry-leading solution that streamlines maintenance, parts management, and technical support. Tailored exclusively to Hyena-powered e-bikes, this platform showcases cutting-edge software innovation—setting a new standard for dealer efficiency few competitors can match—and will make its public debut at the 2025 Taipei Cycle Show. Simplifying E-Bike Service for Bike ShopsFor traditional bike shops accustomed to mechanical repairs, servicing e-bikes with electronic drive systems can be daunting. The Dealer Portal addresses this by integrating previously separate tools—the Hyena Service Tool for diagnostics, a web-based claims and orders platform, and scattered support resources like troubleshooting guides and videos—into one intuitive hub. Its three core pillars—the upgraded Service Tool, a comprehensive Knowledge Base, and a streamlined Claim & Order System—enable dealers to master e-bike maintenance with ease and speed. Smarter Tools for Faster DiagnosticsThe revamped Service Tool stands out with smarter capabilities and a user-friendly interface. “Efficiency and precision are key to supporting our dealers,” said Jovi Kao, Software Lead at Hyena. “We’ve listened to the market to refine this tool, so when a dealer connects an e-bike to their computer, the entire drive system’s status is instantly clear—any issue can be resolved in record time.” Its task-oriented workflow guides users through full diagnostics, prioritized tasks, and custom tuning, while a powerful search bar syncs with the Knowledge Base for instant troubleshooting solutions. The Knowledge Base consolidates all Hyena e-bike resources—error codes, FAQs, tutorials, manuals, and assembly videos—into an easily navigable library, accessible anytime. The Claim & Order System simplifies warranty and parts requests, connecting dealers to Hyena’s local service centers in North America, Europe, Japan, and Taiwan. Tied to the Hyena Digi-Ecosystem, this cloud-based platform ensures full traceability from manufacturing to assembly, delivering real-time updates, reduced errors, and seamless data integration for a more reliable experience. Hyena stands out as one of the e-bike drive system industry’s most dedicated players in software development. Through ongoing dialogue with the market and a focus on user experience, Hyena ensures its solutions not only simplify aftermarket support but also instill confidence—offering dealers clarity, speed, and a platform that evolves with every Hyena-powered e-bike on the road. For more details, visit Dealer Tool. Dowload Media Kit

Hyena and C-tech Collaborate to Bring AI Server-Grade Safety Standards to E-Bike Batteries New Battery ThermoGuard Technology™ to Be Showcased at Taipei Cycle Show 2025 3 March, 2025 Taipei, Taiwan. – Jan 2025 – Taiwanese e-bike system manufacturer Hyena and lithium battery pack specialist C-tech will jointly unveil ThermoGuard Technology™ at Taipei Cycle 2025, showcasing their collaboration to enhance e-bike battery safety. Established in 1996, C-tech is recognized for its expertise in developing lithium battery packs for diverse applications, including 3C/IT products, energy storage systems, and light electric vehicles (LEVs), with a client portfolio featuring global brands such as LG, HP, Dell, and Acer. Inspired by the rigorous safety standards of AI Server Backup Battery Units (BBUs)—widely used in data centers, telecommunications, and healthcare—ThermoGuard Technology™ integrates advanced safety and reliability features tailored to meet the unique demands of e-bike systems. Technology Highlights Built for Greater Safety – By integrating high-stability materials and multi-layer protective designs, ThermoGuard Technology™ reduces risks and ensures reliable performance, even in challenging conditions. Enhanced Heat Dissipation – Optimized cell spacing, high-conductivity materials, and a built-in pressure release system enable efficient heat and gas dissipation, reducing the likelihood of thermal buildup. Flame Containment Design – Flame-resistant materials and reinforced casings keep any thermal incidents localized within the battery pack, preventing external flames and minimizing hazards. Paving the Way for Future Battery Development Although ThermoGuard Technology™ is not yet applied to current products, Hyena and C-tech have completed prototype testing and are fully prepared to collaborate with clients on future product development. This innovation lays the groundwork for creating safer and more reliable e-bike systems. Live Demonstrations at Taipei Cycle Show 2025 At the Hyena booth, visitors can explore ThermoGuard Technology™ through live demonstrations, showcasing its performance compared to conventional e-bike lithium batteries. Visit Booth S0318, 4F, Hall 2 of TaiNEX to learn more about how this innovation is shaping the future of e-bike batteries and explore its potential applications. Dowload Media Kit

Hyena Collaborates with MicroSHIFT to Integrate E-Shifting with its Drive Systems 1 March, 2024 Taipei, Taiwan. – 1 March 2024 – Hyena, the renowned e-bike system manufacturer, is thrilled to announce its latest collaboration with MicroSHIFT, a leading innovator in bicycle components. This partnership marks a significant milestone in the world of e-bike technology, showcasing Hyena’s advanced system integration capabilities. Hyena has always been at the forefront of e-bike system development, emphasizing scalability and integration. Their innovative system allows e-bike drive systems to seamlessly connect and power various electronic bicycle components, including lights, locks, and electronic gear shifting, enhancing safety and customization. All these features are easily managed through dedicated applications, made possible through their third-party bicycle electronics cooperation platform known as ‘HyenaSync.’ This collaboration has now come to fruition with the integration of Hyena’s technology into MicroSHIFT’s latest E-Shifting products, which cover a range of 9-11 speeds. The system integration enables the e-derailleur to draw power directly from the drive system, eliminating the need for additional batteries. Additionally, utilizing CANbus communication, e-shifting data seamlessly interfaces with the system. This allows bicycle manufacturers the flexibility to utilize Hyena’s HMI remote buttons to control gear shifting and display current gear positions, error notifications, and more on specific Hyena HMI screens. Moreover, this integration empowers users to fine-tune and configure their e-derailleur via Hyena’s rider app. Firmware updates are also accessible when needed, ensuring an enhanced user experience. Hyena’s support for MicroSHIFT e-shifting systems encompasses units equipped with BP-B250+ batteries and the latest UniDrive 70 mid-drive motors, offering users an array of options to suit their e-bike preferences. Hyena and MicroSHIFT are excited to pioneer the future of e-bike technology with this collaboration. The partnership underscores Hyena’s commitment to delivering cutting-edge solutions for the e-bike industry, pushing the boundaries of what’s possible in electronic gear-shifting integration. Dowload Media Kit