Service Tool | Hyena-Ebike

No Worry for After Service

Hyena Service Tool software provides a detailed e-bike system diagnosis, maintenance guide, and advanced system setting function. It helps bike service personnel to connect e-bikes to a computer then identify and solve the issues, and maintain e-bikes easily.

app design for both PC and Mac

Get your new experience for e-bike service

Intuitive user interface

Design for seamless interactions to optimize the maintenance work in the bike shops, all functions and operations are clear at a glance.

Automatic diagnosis and update

Automatically update firmware and diagnose the e-bike system when connected to e-bikes via Bluetooth. After the diagnosis, all the system components and their status are listed for checking individually, which greatly reduces the tedious maintenance process.

Advanced diagnosis

For the components that require manual diagnosis, the service tool provides step-by-step guidance in easy-readable animation. Dealers can complete the e-bike diagnosis with less effort.

Manage e-bikes easily

Bike shop technicians can easily check all electronic components’ detailed information at the dashboard, check the riding data, add or swap the components, the maintenance history will be upload to the cloud.

Straightforward Troubleshooting

When the e-bike has system issues, dealers can check the error code list to identify the malfunction, and follow the instructions for troubleshooting. Also, all the online technical support documents are available to check, download, and print via the service tool.

Performance Customization

Bike shop technicians can apply the advanced setting to adjust the riding performance to provide personalized riding experiences for riders.

Connection requirements

To connect a computer to the Hyena e-bike system via the Hyena Service Tool and access the full app functions, the following conditions are required. Hyena e-bike system kits with all components use HAP 2.0 protocol, also equipped with Bluetooth integrated HMI (LED Multi, LED Chip, LED Compact EX). Use the iConnect2 Bluetooth dongle to connect the e-bike.

Compatible System

Suggest system requirements Intel CORE I3-6006U or better CPUs, 8GB ram, Windows 10 or Mac OS X v10.11. For more details, click here.

How to download and use the Service Tool?

We license the Service Tool software to bicycle brands that use Hyena Drive Systems. For retailers, please contact your bicycle brand to get the iConnect2 Bluetooth Dongle and download the authorized software.

Drive System

Software

Service