Rider Support
我們的 Hyena Rider Assistant 智慧手機應用程式可讓騎乘者隨時隨地方便獲取電輔自行車的即時狀態和全面的騎乘數據，藉此應用程式，騎乘者可以完全掌控自己的騎乘體驗。
技術影片
How-To Videos ㅡ Hyena Rider Assistant
所提供的資源引導使用者有效地瀏覽和使用應用程式的基本功能。
How To Connect Your E-Bike
How To Activate Your E-Bike
How To Personalize Your Dashboard
How To Personalize Your E-Bike Power Output
How To Review Your E-Cycling History
How To Change Your E-Bike App's Unit
常見問題
關於 Hyena Rider Assistant
About Connection
Instruction video on how to connect your bike with the HRA app can be found here
If you are unable to connect, please check the following connection requirements before reconnecting.
1. Remain HRA in the prospects
2. Turn on Bluetooth, cellular data, and location permission
3. Bring the bike closer to your phone
4. Try to reconnect to HRA
If issues persist, kindly contact your local authorized e-bike dealer for assistance.
No. HRA is specifically designed to work with e-bike models equipped with the Hyena system.
App settings
Please follow the steps below to remove the information of your current bike.
⚠ Please note : All your riding data and records will be removed after unpairing. (Only system data remains)
Step 1
Visit the bike information card on the Home page
Step 2
Click the “Remove Bike” button
Step 3
Confirm the removal by clicking the “Remove” button to eliminate the bike from your HRA account
Step 4
Your bike has been successfully removed from your HRA account! You’re all set to connect your next bike!
Please follow the steps below to switch and synchronize the unit setting on both HRA and your bike.
Step 1
Click your profile icon on the Home page
Step 2
Click the “Account” section or the “Settings” button in the Side Menu
Step 3
Click the “Units System” option to switch units for both HRA and your bike
Step 4
The unit setting is now updated according to your preferences!
Please follow the steps below to set up the Siri voice commands.
Step 1
Click your profile icon on the Home page
Step 2
Click the “Shortcuts” button in the Side Menu
Step 3
Click the “Add to Siri” button to integrate shortcuts with your iPhone
Step 4
Your shortcuts have been successfully added to your iPhone!
Features
HRA supports riders to adjust the power level setting to adapt to different riding plans. You can fine-tune the power level for each riding assist within the specified range. After the setup is done, HRA will automatically save the adjusted values.
⚠ Please note : This functionality is not accessible for Japanese bike models due to regulatory restrictions.
Step 1
Click the “iDrive” block or access the “Customize Performance” section located at the bottom of the homepage
Step 2
Personalize the riding performance for each power level on your bike
Step 3
Your bike’s performance settings have been updated to match your preferences!
有關與凱納系統相關的其他問題，您可以參考我們的 FAQs 以取得解決方案。如果您需要有關凱納系統電輔自行車的技術協助或認為電輔自行車元件有潛在的技術問題，請先聯絡您當地的授權經銷商。
