privacy policy

Legal Notices

The information provided on this website has been carefully checked using the means at our disposal. Nevertheless, no guarantee is given that the content is complete, accurate and up to date. We reserve the right to make changes and additions to the information provided without prior notice.
Errors excepted. All offers are made without engagement and are subject to confirmation by us. We reserve the right to alter specifications of all products for reasons of availability and technical developments. Product specifications are subject to change until separately and expressly confirmed by us.
We are not responsible for the content of any website that is accessed from our own website via a link or banner. We have no influence over third-party links to our website and such links do not imply that we work with or recommend the linked business.
No liability claims arising from the use of our website shall be accepted except in cases of intent or gross negligence on our part, or in the event of loss of life, injury or harm to health, or in cases of strict product liability.
All registered trademarks and brand names used or shown on this website are the property of the respective rights-holder.

Data protection notice

We place great importance on the protection and confidential handling of your personal data. On request, we will gladly provide you with information about what happens with such data within our company and what measures we take to ensure effective data protection.
We use personal data in order to answer your inquiries or to enable you to access further information and offers. Meeting these requirements may necessitate storing and processing the information entered in mandatory fields. We take care to collect, save, process and use only the minimum of data and only for specific purposes.
In addition, we collect data about the number of visits to our website purely for statistical purposes. The data that is automatically transmitted by your browser (e.g. IP address) are treated, like all personal data, in accordance with the statutory regulations applicable in EU.
If we need to use subcontractors or agents in order to supply the goods or services which you require, we shall only pass on the data as is necessary for fulfilment. We shall place our partners under an obligation to treat the data confidentially and to delete it as soon as it is no longer needed. We cannot guarantee compliance with this obligation, and therefore cannot accept any liability.
We will delete your data on request.

Right to receive information

On written request, we shall inform you, in accordance with existing law, whether and to what extent we have stored personal data.

Google Analytics + Cookies

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files that are stored on your computer and enable analysis of your use of our website. The information generated by the cookie is usually sent to a Google server in the USA, where it is stored. However, if IP anonymisation is activated on this website, your IP address is first abbreviated by Google within the Member States of the European Union or in other Contracting States of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities, and to provide the website operator with additional services connected with website and Internet use. The IP address transmitted by your browser in connection with Google Analytics is not collated with other data by Google. You can prevent the cookies from being stored by setting your browser software accordingly. However, please note that you may not then be able to make full use of all the website’s functions. Furthermore, you also have the option of preventing transmission of the data created by the cookie, relating to your use of the website (including your IP address) to Google, and its processing by Google. To do this, you need to download and install the browser plug-in available at the following link: For further information, please go to or – general information on Google Analytics and data protection.

Use of personal data and purpose specification

a) Master data

We collect and process personal data upon your registering and opening a user account with us. As a general rule, when you open a user account, we will first of all request the following personal data (hereinafter referred to as “master data”) from you: – First name and last name, – E-mail address, – Password (this password will be saved in an encrypted form and will not at any point be visible in plain text), – phone number , – Gender, – Year of birth.
Master data is required in order to enable us undertake the user agreement and any other agreements. Personal data entered on the contact form is collected for the purposes of enabling us to respond appropriately to any enquiries. We will retain your master personal data as long as is necessary for our purposes. Thereafter, it will be deleted from our system.

b) User data

In addition, we collect the following data in the context of the provision of our services:
Personal data: – Position-related data (GPS data) – IP address – Drive unit (motor) (serial number) – Battery (serial number) – Hyenatek LCD (Serial number) – Frame number
Technical data: – Speed – Watts – Distance – Battery level, log. – Torque -Mode usage
The personal and technical data collected ensures that users are able to avail themselves of our services. The purpose behind the collection of such data is to provide users wishing to make use of this function, and depending on their particular requirements, with information about their eBikes and also about eBike rides and activities. Hyenatek retains and uses anonymous personal data in order to develop and improve applications in line with users’ requirements. We reserve the right to evaluate the data on an anonymous basis, to publish it on the platform in the form of statistics and to otherwise use the data.

Copyright © 2021 HYENA INC. All Right Reserved.

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