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SERVICE TOOL

No Worry For
After Sales Services

Intuitive User Interface

Design for seamless interactions to optimize the maintenance work in the bike shops, all functions and operations are clear at a glance.

Automatic
Diagnosis
And Update

Automatically update firmware and diagnose the e-bike system when connected to e-bikes via Bluetooth. After the diagnosis, all the system components and their status are listed for checking individually, which greatly reduces the tedious maintenance process.

AUTOMATIC UPDATE

AUTOMATIC DIAGNOSIS

Advanced
Diagnosis

For the components that require manual diagnosis, the service tool provides step-by-step guidance in easy-readable animation. Dealers can complete the e-bike diagnosis with less effort.

Simple Way To Support Your E-Bike Dealers

Manage E-Bikes Easily

Bike shop technicians can easily check all electronic components’ detailed information at the dashboard, check the riding data, add or swap the components, the maintenance history will be uploaded to the cloud.

Straightforward Troubleshooting

When the e-bike has system issues, dealers can check the error code list to identify the malfunction, and follow the instructions for troubleshooting. Also, all the online technical support documents are available to check, download, and print via the service tool.

Customize Performance

Bike shop technicians can apply the advanced setting to adjust the riding performance to provide personalized riding experiences for riders.

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Connection Requirements

To connect a computer to the Hyena e-bike system via the Hyena Service Tool and access the full app functions, the following conditions are required. Hyena e-bike system kits with all components use HAP 2.0 protocol, also equipped with Bluetooth integrated HMI (LED Multi, LED Chip, LCD Compact EX). Use the iConnect2 Bluetooth dongle to connect the e-bike.

System Requirement

Suggest system requirements Intel CORE I3-6006U or better CPUs, 8GB RAM, Windows 10 or Mac OS X v10.11. For more details, click here.

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MRT-A250

The MRT-A250 rear hub motor provides power for the e-bike with less maintenance required. It features a smooth and silent run, also the direct power distribution makes the bikes easier to handle. Compatible with threaded freewheel.

Specifications

Rated power

250 W

Rated voltage

36 V

Wheel size

26 - 28 "

OLD

120 mm / 135 mm

Outer diameter

141 mm

Weight

2.7 kg

Max. Torque

40 Nm

No-load rpm

230

MRT-A250

Find It On

For CITY

E-CITY

For CITY

E-METRO