SERVICE TOOL
No Worry For
After Sales Services
Intuitive User Interface
Design for seamless interactions to optimize the maintenance work in the bike shops, all functions and operations are clear at a glance.
Automatic
Diagnosis
And Update
Automatically update firmware and diagnose the e-bike system when connected to e-bikes via Bluetooth. After the diagnosis, all the system components and their status are listed for checking individually, which greatly reduces the tedious maintenance process.
AUTOMATIC UPDATE
AUTOMATIC DIAGNOSIS
Advanced
Diagnosis
For the components that require manual diagnosis, the service tool provides step-by-step guidance in easy-readable animation. Dealers can complete the e-bike diagnosis with less effort.
Simple Way To Support Your E-Bike Dealers
Manage E-Bikes Easily
Bike shop technicians can easily check all electronic components’ detailed information at the dashboard, check the riding data, add or swap the components, the maintenance history will be uploaded to the cloud.
Straightforward Troubleshooting
When the e-bike has system issues, dealers can check the error code list to identify the malfunction, and follow the instructions for troubleshooting. Also, all the online technical support documents are available to check, download, and print via the service tool.
Customize Performance
Bike shop technicians can apply the advanced setting to adjust the riding performance to provide personalized riding experiences for riders.
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Connection Requirements
To connect a computer to the Hyena e-bike system via the Hyena Service Tool and access the full app functions, the following conditions are required. Hyena e-bike system kits with all components use HAP 2.0 protocol, also equipped with Bluetooth integrated HMI (LED Multi, LED Chip, LCD Compact EX). Use the iConnect2 Bluetooth dongle to connect the e-bike.
System Requirement
Suggest system requirements Intel CORE I3-6006U or better CPUs, 8GB RAM, Windows 10 or Mac OS X v10.11. For more details, click here.
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